Nokia today launched its Warranty SMS Validation campaign in Saudi Arabia. This SMS service provides customers with the chance to get the Nokia warranty related queries directly on devices or accessories pre or post purchase.
Potential customers may now send an SMS to all available operators in the Kingdom before their purchase to confirm that the 12 month KSA warranty applies to their device of choice. The warranty applies to any Nokia mobile device purchased within Saudi from an authorized dealer.
The new SMS Warranty Validation will assist consumers with instant warranty verification by sending the unique IMEI code of the device to the following numbers STC 815677, Mobily 624342, and ZAIN 712226. The code will be cross checked to see if the device is covered under the warranty in KSA or not. If so; the SMS will confirm warranty coverage. Also consumers can call 800 8441457 to locate the most convenient Nokia Care Centre location for the customer to drop his device off for repair.
"We have been investing in the care service and increasing its resources in Saudi Arabia to better serve our consumers. The introduction of the Nokia Warranty SMS validation is our most recent step to ensure our customers receive the best service we can offer. Providing a means for them, not only to allow us to be more in tune with their needs, but also providing them with an enhanced sense of confidence when buying any Nokia product," said Hani Ghibah, Customer Care Manager, Nokia Saudi Arabia & Yemen.
The addition of this new service comes as part of Nokia's overall focus on customer service. Nokia had recently opened a number of dedicated Nokia Care Centers across the Kingdom to get closer to consumers and provide them with specialized after-sale services exclusive to Nokia consumers.
