SonicWALL, Inc. (NASDAQ: SNWL), a leading secure network infrastructure company, today announced plans to bring its EMEA technical support services in-house in a move to strengthen its relationships with key SMB and Enterprise customers. The new Chertsey support centre, builds on SonicWALL’s global investment to transition all technical support services to an in-house function.
“We are pleased that SonicWALL will now be able to offer dedicated in-house technical support services in all our key markets.” said Abhay Solapurkar, Vice President Worldwide Support, “The most important thing we can do are make sure our customers are fully supported”.
Previously technical support for SonicWALL EMEA customers had been provided by a third party organisation on a 9am to 5pm Monday – Friday basis. SonicWALL customers will now be able to benefit from the expanded product knowledge delivered by highly skilled SonicWALL employees via the new 24/7 technical support telephone service.
“The move to in-house support for the EMEA region confirms our commitment to our customers and partners” said Keith Bird, SonicWALL’s Vice President & Managing Director Europe, Middle East and Africa, “Moving technical support in-house means we can respond to customers much more efficiently and much more effectively than offering such service through a third-party."
The initial response of channel partners in the EMEA region has been positive. "We are excited about SonicWALL’s commitment to the EMEA region at a time when the focus on quality of service has never been more important," said Eng. Baher Saeed Salha, Country Business Directorat ICC Solutions, based in Jeddah, Saudi Arabia. "Our customers expect a high standard and this move will help us to continue to meet their expectations."
