Emotional Intelligence: The Underrated, Yet Significant Element in Every Workplace

Published August 23rd, 2020 - 03:00 GMT
Emotional Intelligence: The Underrated, Yet Significant Element in Every Workplace
The ability to identify our own emotions, unpuzzling those of others, and being careful dealing with them is a gift. (Twitter: @ccmconsultancy)

While employers tend to pay close attention to the process through which they screen candidates and try to spot the brightest and most creative applicants to welcome them into their teams, there is one element that is often overlooked, mostly accidentally; that is emotional intelligence.

Emotional intelligence is defined as the set of skills that highlights the level of emotional awareness in someone. The ability to identify our own emotions, understanding those of others, and being careful dealing with them is a gift often celebrated in the context of personal life and relationships.

A high sense of emotional intelligence (EQ) is often recognized by advanced abilities to connect with others on deep levels, even if relationships are merely professional, by developing a high sense of empathy and understanding of others, their emotions, and the challenges they face.

However, such skills are seldom brought to discussion in a work setting in comparison with IQ, mostly because professionals whether in leadership positions or not are obsessed with quantitative productivity, one that shows in charts and analytical studies, assuming that the success of a job is only manifested in the numbers that match the target set by those in higher positions.

Just like any other set of skills, individuals can also develop their emotional intelligence and work on being more understanding of their own feelings and those of the people around them, which will eventually result in better employees and more influential leaders.

Here are some of the most important soft skills that can be worked on:

1. Self Awareness

Individuals are emotionally intelligent when they can identify and understand their own emotions, assess their moods, weaknesses, and reactions in different settings, and recognize reasons that make them perceive things differently, in addition to ones that affect their self-confidence.

2. Self Management

How open are you to changes? Can you control or redirect your behaviors based on situations' needs? How much thinking do you put in prior to taking actions? Are you self motivated? These are all factors that play into your ability to manage yourself.

3. Social Awareness

How empathetic are you? How concerned are you with what others are going through? What action do you initiate to try and help out? How responsive are you to others' needs?

4. Relationship Management

How influential are you in your circles? Are you a persuasive person? Can you solve problems easily? How well can you get along with team members? Should you be good friends with people to communicate well with them? Can you maintain healthy professional relationships most of the time?

Today, as many businesses try to cope with a global pandemic, or tries to get back to work from offices after months of shifting to a work from home environment, many professionals are reporting different emotions towards the workplace or their colleagues. Social distancing rules have affected the social skills and tendencies of individuals, who no longer feel at ease being around big groups of people, which is why this is the perfect time for leaders to put extra efforts into understanding their team members and to help them develop their communication skills to avoid conflicts and better polish dynamics among them.


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