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BUSINESS

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Dubai Culture Leads Dubai Government in Digital Customer Experience
May 1st, 2026 - 04:04 GMT

Dubai Culture Leads Dubai Government in Digital Customer Experience

Dubai Culture and Arts Authority (Dubai Culture) continues to strengthen its competitiveness and leadership in digital transformation, having secured first place in the Digital Customer Experience (DCX) index across Dubai Government entities under the Digital Maturity Assessment 2025, achieving a performance score of 94% and exceeding the government average by 39 percentage points. This achievement reflects Dubai Culture’s success in developing an integrated digital ecosystem centred on customer needs, delivering services that are more accessible, efficient, and responsive, in line with the Government of Dubai’s vision to build a global ...
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